Roles & Responsibilities
The Service Technician will respond to service calls as promptly as possible–we strive for “no later than next business day.” They perform necessary repairs or maintenance in a quality manner efficiently and promptly. While on property the Service Technician will visually inspect all other machines in the laundry room(s) and correct any deficiencies. Service Technicians are required to be on-call when needed, and will be available 24 hours a day.
Core Responsibilities of the Service Technician include (but are not limited to):
- Advise customers of necessary repair service including estimates of cost and make recommendations to customers for preventative maintenance.
- Handles customer complaint problems pertaining to service and repair work.
- Supervises the training of service technicians with in-house training programs.
- Maintains all service tools and service vehicles in good condition.
- Responsible for keeping shop area clean.
- Responsible for the safety of service technicians and maintaining a safe working environment in the shop area and reporting all accidents to Human Resources immediately.
- Maintaining adequate supplies and parts for service department inventory.
- Make sure warranty claims are processed and forwarded to supplier.
- Help service personnel diagnose and resolve difficult service issues.
- Responsible for issuing purchase orders for the service department.
- Make sure job tickets are properly punched in and out on time clock
- See that job tickets are promptly charged out, both customer and internal.
- Responsible for the personnel under his management, i.e., authorizing time off, managing excessive sick leave and attendance.
- All other duties as assigned.
To perform this job successfully, an individual must have above average mechanical, problem solving, and oral and written communication skills. A Service Manager must have the discipline to work with little supervision and ability to handle several projects simultaneously. Computer experience including the use of e-mail, internet, ability to navigate a parts lookup software package and general ability to read diagrams. The individual must be able to lift machines, with a dolly, weight of 40-70 pounds and be able to stand/sit for most of an eight-hour shift. Position requires frequent lifting, walking, bending, twisting, reaching, squatting, and driving.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Graduation from High School is required. At least one year of field experience in the laundry business or previous electrical, mechanical experience/education is preferred.