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Need Help? While machines can fail from time to time, you will always be able to find answers to common questions and issues here. Have suggestions for others? Email and let us know.

Basics

Laundry Basics

Bleach More >

Bleach lets you keep your white clothes white, but be sure to check the clothing care tag before using bleach. There is regular bleach and then “Color Safe” bleach that may be used with some darker color garments.

Fabric Softener More >

Add liquid Fabric Softener to your wash or use a dryer sheet in the dryer to freshen and soften your clothes. Typically unscented fabric softeners make more sense—scented liquid fabric softener leaves its odor and residue behind. If you must perfume your clothes, go with a dryer sheet.

Laundry Detergent More >

High Efficiency liquid laundry detergents (marked with “HE”) are specially designed to use less water, prevent excessive sudsing and are gentler on fabrics. While you may use regular laundry laundry detergent, only one-quarter (1/4) as much is needed, saving you money.

Laundry pods may be used, however they should be placed directly in the wash tub in front and top load washers.

Laundry Tips

Stain Removal Guide More >

Cosmetics
Spray with a stain remover or apply a small amount of detergent directly to the stain. Wash in the hottest water that is safe for the fabric.

Grass
Spray with a stain remover or apply a small amount of detergent directly to the stain and wash as directed. If stain remains, re-apply stain remover, soak in warm water, rinse thoroughly and re-wash.

Food
Gently blot excess food, tomato sauce, soda, etc. with cold water. Sprinkle the stain with salt to absorb the liquid and then dab clean with club soda. Pretreat with laundry detergent and wash.

Gum
Rub area with ice. Remove excess gum carefully. Spray with a stain remover or apply a small amount of detergent directly to the stain. Wash in the hottest water that is safe for the fabric.

Coffee / Fruit Juice
Use a sponge to dab the stain or soak in cold water. Spray with a stain remover or apply a small amount of detergent directly to the stain. Wash as directed.

Blood
Spray with a stain remover or apply a small amount of detergent directly to the stain. Wash in the hottest water that is safe for the fabric.

Grease
Place garment, grease stain down, on a paper towel. Squeeze dishwashing liquid on the backside of the stain, give it a minute, and then pretreat with laundry detergent. Wash in the hottest water that is safe for the fabric.

Deodorant and Sweat Stains
Spray with a stain remover or apply a small amount of detergent directly to the stain. Wash in the hottest water that is safe for the fabric. If fabric is discolored, treat new stains with ammonia and old stains with vinegar then rinse thoroughly and re-wash.

Wax
Rub with ice and carefully scrape off excess wax. Place between several layers of paper towels and press with a warm iron. Spray with a stain remover or apply a small amount of detergent directly to the stain. Rinse and wash in the hottest water that is safe for the fabric.

Vomit
Scrape to remove excess. Soak in warm water. Spray with a stain remover or apply a small amount of detergent directly to the stain. Wash as directed, use bleach if necessary.

Ink
Use a sponge to dab the stain with rubbing alcohol or spray with a stain remover and keep spraying until wet-looking. Rinse thoroughly and wash as directed.

Mud
Allow mud to dry. Washing wet mud will make the stain worse! Brush off any dried mud. Cleanthe stain with liquid detergent and a wet brush until stain is lifted. Wash on normal cycle. Do not tumble dry until all traces of mud are gone.

Laundry Room Etiquette More >

Don’t use all of the machines at once.
If there are plenty of open washers or dryers, you may use two or three at once, otherwise do the polite thing, and stick to the one person, one machine rule.

Check your clothes at the door.
Remove any objects that could harm your clothes or the machines—tubes of lipstick, sharp objects, globs of grease, live animals, etc. You’re responsible for what goes into machines and for any damage that results.

Unscented makes more sense.
And err on the side of the unscented. Scented liquid fabric softener leaves its odor and residue behind. If you must perfume your clothes, go with a dryer sheet.

No laundry left behind.
If you don’t want your laundry manhandled, be ready to transfer your load when the cycle is finished.

Leave your basket.
If you have to leave, place your basket on your washer or dryer in case others need to use the machine.

Clean the lint screen.
Leave the world better than you found it and take your lint out of the screen and toss it in the laundry room trash can.

Don’t dump to conclusions.
If someone else is tardy to the party, give them time to catch up with their laundry. Allow the tardy party person 15 minutes and then carefully place their items in their laundry basket or on top of a machine or folding surface. Don’t leave their laundry on the floor or assume that it needs to go into the dryer.

Open Door policy.
To prevent mildewing, leave the washer door open when not in use. This is particularly true on front load washers.

General Drying Tips More >

  1. Remove the lint from the dryer lint screen before starting the dryer and at the end of the cycle.
  2. Do not overload the dryer. Large loads will not dry properly.
  3. Check clothing that you pretreated for stains. If the stain survived the wash, treat and wash again before setting in the stain with the heat of the dryer.
  4. Need more drying time? Please add the necessary funds and press the START button for an additional time.
  5. Do not attempt to dry wool, rubber or plastics.
  6. Remove and hang clothes as soon as possible to prevent wrinkles. Hang clothes, especially t-shirts, when slightly damp to pull wrinkles out. Spritz stubborn wrinkles with water or finishing spray. Be sure to set iron to your fabric’s setting.

General Washing Machine Tips More >

  1. Check all clothing tags for special washing instructions.
  2. Wash whites, colors and darks separately.
  3. Large loads will not dry properly. For optimal results, do not overload the machine. Load clothes evenly and loosely.
  4. On front load washers, only use 1/4 cup of detergent to prevent over-soaping. High-efficiency liquid detergents are highly recommended.
  5. If using laundry pods with a front load washer, place the pod in with your clothes and NOT in the detergent tray. To prevent soap residue when using pods; be sure to use pod with HOT water.
  6. Unscented liquid fabric softener is highly recommended and only requires 1/4 the amount recommended on the label.
  7. If the front load washer won’t start, make sure the door is fully closed and follow the instructions on the machine.
  8. Do not use dye in the machines.
  9. The washer door locks on front load washers when in use and will not open until all cycles are complete. However, to open the door mid-cycle: press and release the start button until the display reads 01; press start button once more and the machine will drain and unlock the door within 10 seconds.

Sorting More >

Avoid the near irresistible temptation to dump your hamper directly into the washing machine. It may save time, but it won’t do any favors for the machine— or your style.

Sort by COLOR
Separate whites, light colors, and dark colors to keep color in its place.

Sort by FABRIC TYPE

  • Separate heavy fabrics, like jeans, from delicates that require a gentle cycle.
  • Wash lint-generous fabrics, like towels and that fancy chenille sweater, separate from lint-loving fabrics, like corduroy and dark leggings. 

Sort by SOIL (how dirty it is)
Because dirt can travel in the wash, launder those heavily soiled garments separately.

Machine Help

Checking Laundry Status with WaveRider More >

  1. Use your computer to go to www.MyWaveVision.com, or use the mobile app.
  2. Log into your account or select “New User.”
  3. Select your ZIP code from the drop down.
  4. Select your specific location and follow instructions.

WaveRider Card Systems More >

WaveRider card systems allow residents to activate and pay for laundry using their credit and/or debit cards. Before going to the laundry room, find out which machines are available and get notifications when your laundry cycle is complete.

How to Use WaveRider Card Payment System

  1. Insert credit and/or debit card into the card reader and quickly remove it.
  2. Wait for card authorization/approval.
  3. Select the type of cycle desired, and/or press START button to begin wash or dry.

Using a Debit Card?
Your Bank may place a HOLD on your account for an amount greater than the amount to purchase a load of laundry. This HOLD amount will be updated to reflect the actual transaction amount within 24-72 hours, depending on your bank’s policy. Questions regarding your bank’s policy on “accounts hold” should be directed to your bank. You will only be charged for the actual amount of laundry purchased.

Operating Instructions: Dryers More >

  1. CLEAN LINT FILTER prior to each use.
  2. Load clothes evenly and loosely. DO NOT OVERLOAD.
  3. Add Dryer sheets (if desired).
  4. Close Door and SELECT DRY CYCLE.
  5. Press START.

Note: Dryer will stop if door is opened after cycle begins. Reselect Cycle to continue.

Do not dry wool, rubber or plastics.
To avoid wrinkling of garments, remove clothes promptly at end of drying cycle.

General Drying Tips More >

  1. Remove the lint from the dryer lint screen before starting the dryer and at the end of the cycle.
  2. Do not overload the dryer. Large loads will not dry properly.
  3. Check clothing that you pretreated for stains. If the stain survived the wash, treat and wash again before setting in the stain with the heat of the dryer.
  4. Need more drying time? Please add the necessary funds and press the START button for an additional time.
  5. Do not attempt to dry wool, rubber or plastics.
  6. Remove and hang clothes as soon as possible to prevent wrinkles. Hang clothes, especially t-shirts, when slightly damp to pull wrinkles out. Spritz stubborn wrinkles with water or finishing spray. Be sure to set iron to your fabric’s setting.

General Washing Machine Tips More >

  1. Check all clothing tags for special washing instructions.
  2. Wash whites, colors and darks separately.
  3. Large loads will not dry properly. For optimal results, do not overload the machine. Load clothes evenly and loosely.
  4. On front load washers, only use 1/4 cup of detergent to prevent over-soaping. High-efficiency liquid detergents are highly recommended.
  5. If using laundry pods with a front load washer, place the pod in with your clothes and NOT in the detergent tray. To prevent soap residue when using pods; be sure to use pod with HOT water.
  6. Unscented liquid fabric softener is highly recommended and only requires 1/4 the amount recommended on the label.
  7. If the front load washer won’t start, make sure the door is fully closed and follow the instructions on the machine.
  8. Do not use dye in the machines.
  9. The washer door locks on front load washers when in use and will not open until all cycles are complete. However, to open the door mid-cycle: press and release the start button until the display reads 01; press start button once more and the machine will drain and unlock the door within 10 seconds.

Starting the Washer More >

Front load washers will automatically dispense detergent, bleach, and fabric softener at the right time. If using a top load washer, pour directly into the wash tub with clothes.

Adjust water temperature.

COLD for colors that might bleed, WARM to keep synthetic fabrics from going wrinkly, HOT for sturdy fabrics that need a sound cleaning.

Select your cycle. 

Press Start.

Operating Instructions: Washing Machines More >

  1. Load clothes evenly and loosely. DO NOT OVERLOAD.
  2. Add High Efficiency liquid laundry detergent and fabric softener (if desired). Laundry Pods should be placed directly in the wash tub. Regular liquid detergent may be used but only ¼ as much is needed.
    Note: Do not place pods in the soap dispenser.
  3. Close Door and SELECT WASH CYCLE.
  4. Press START. Do not open door after cycle begins.

For best results, remove clothes promptly after Wash Cycle. Use High Efficiency Detergent ONLY.

Stain Removal

Stain Removal

Mud More >

Allow mud to dry. Washing wet mud will make the stain worse! Brush off any dried mud. Clean the stain with liquid detergent and a wet brush until stain is lifted. Wash on normal cycle. Do not tumble dry until all traces of mud are gone.

Ink More >

Use a sponge to dab the stain with rubbing alcohol or spray with a stain remover and keep spraying until wet-looking. Rinse thoroughly and wash as directed.

Vomit More >

Scrape to remove excess. Soak in warm water. Spray with a stain remover or apply a small amount of detergent directly to the stain. Wash as directed, use bleach if necessary.

Wax More >

Rub with ice and carefully scrape off excess wax. Place between several layers of paper towels and press with a warm iron. Spray with a stain remover or apply a small amount of detergent directly to the stain. Rinse and wash in the hottest water that is safe for the fabric.

Deodorant and Sweat More >

Spray with a stain remover or apply a small amount of detergent directly to the stain. Wash in the hottest water that is safe for the fabric. If fabric is discolored, treat new stains with ammonia and old stains with vinegar then rinse thoroughly and re-wash.

Grease More >

Place garment, grease stain down, on a paper towel. Squeeze dishwashing liquid on the backside of the stain, give it a minute, and then pretreat with laundry detergent. Wash in the hottest water that is safe for the fabric.

Blood More >

Spray with a stain remover or apply a small amount of detergent directly to the stain. Wash in the hottest water that is safe for the fabric.

Coffee / Fruit Juice More >

Use a sponge to dab the stain or soak in cold water. Spray with a stain remover or apply a small amount of detergent directly to the stain. Wash as directed.

Gum More >

Rub area with ice. Remove excess gum carefully. Spray with a stain remover or apply a small amount of detergent directly to the stain. Wash in the hottest water that is safe for the fabric.

Food More >

Gently blot excess food, tomato sauce, soda, etc. with cold water. Sprinkle the stain with salt to absorb the liquid and then dab clean with club soda. Pretreat with laundry detergent and wash.

Grass More >

Spray with a stain remover or apply a small amount of detergent directly to the stain and wash as directed. If stain remains, re-apply stain remover, soak in warm water, rinse thoroughly and re-wash.